Meltdown in the UK consulting market?

With everyone trying to figure out what the economic downturn means for the consulting sector, I thought you might appreciate me sharing the insights I’ve gained from a series of meetings I’ve had these last weeks as part of the roll-out of the ConsultancyRoleFinder service?

Certainly since my last blog post the recession has started to hurt the UK consulting sector - and to impact the amount of recruitment that's taking place. It's also brought about a not insignificant number of redundancies, particularly in the strategy consulting sector which seems to have been hardest hit.

I wouldn't say there's been a meltdown in the UK consulting market or the recruitment space - but certainly we're facing the toughest trading conditions since the dot-com crash and not everyone will emerge from 2008/9 unscathed...

Order pipelines healthy but staff utilisation worryingly low

The usual drop in staff utilisation expected over the Christmas period seems to have struck early, with many consulting firms attesting to lower-than-expected staff utilisation from mid-November onwards. As you might expect, it seems to be the strategy consulting practices that have been hit hardest in this respect with significant numbers on the bench. Where an unexpected drop in utilisation has been seen, this has naturally translated into some hesitancy in terms of hiring activity. Delayed start dates for new hires, a dragging out of interview processes and recruitment freezes have all become increasingly common in the weeks since the demise of Lehman.

On a more positive note, the hiring activity being planned for Q1 2009 does look markedly higher than what we’ve seen in the latter part of Q4 2008 – with expectations that improving order books will translate into higher staff utilisation in the New Year. That in turn will mean an increased need to bring on board new blood. There’s also some evidence that firms are shedding staff in the underperforming parts of their businesses right now but will need to recruit for the stronger parts of their businesses as 2009 unfolds.

So overall we’re expecting some recruitment pickup as we enter 2009, though the caveat here is “provided nothing further happens to prolong the period of low staff utilisation”.

Recruitment agencies the winners and the losers

There’s also a real polarity in behaviour amongst consulting employers as far as I can tell in terms of the recruitment strategies being adopted in light of the tighter economy. At some firms there’s now a massive focus on bringing down the average cost per hire in 2009, so a drive to generate far more direct hires. At other firms the focus is very much on ensuring all recruitment spend is tied to a successful hire – ie. there’s a drive to switch all recruitment to contingency-based recruitment agency assignments and away from direct advertising and retained work. On balance I would say my meetings favour recruitment agencies being busier in 2009 than they have been in the last months.

However the fly in the ointment is whether all the recruitment agencies will have survived to serve this need. Certainly the delayed start dates and recruitment freezes of the last months have hit recruitment agencies hard from a cashflow perspective. Whilst most still have plenty of assignments to work on, it’s clear that the conversion to successful placements has suffered – and that delayed start dates are pushing back the payment timescales for those success fees that are being generated. Many hitherto successful businesses have been left very stretched by these factors and I fear there will be the odd firm going out of business as a consequence. Hopefully not.

Your thoughts on the above? Please do share via comments below.

Tony Restell

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Where did all the consulting jobs go?

"Where did all the consulting jobs go?" -- it's a headline I've had filed away to use whenever the current banking turmoil started to spill over into the consulting sector.

Yet after 2 days spent with 500-odd consulting recruiters, I have to conclude that the consulting sector hasn't yet been that badly impacted. With the exception of a few isolated hiring freezes and practice-specific redundancy programmes, there's been no bloodbath for the consulting industry thusfar. Indeed, within a couple of hours of the doors opening at our Consultancy Careeers Fair, word spread that one of the firms had already made an on-the-spot offer to a candidate visiting their stand. Towards the end of the event, a tour of the exhibitors confirmed each firm had earmarked dozens of candidates who were a perfect fit for roles they were currently looking to fill. So it's hardly all gloom and doom in the consulting market and readers would do well to remember that we've never experienced an absolute recession in consulting - only ever periods of below-average growth!

Clearly no sector is going to escape unscathed from the current economic turmoil - but it seems at least that the consulting industry has learnt its lesson from the dot-com crash and the over-expansion that necessitated mass-redundancies back then has not been allowed to occur this time round. And for now at least, new consulting jobs are still in relatively good supply...

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The price of dubious advice - £100bn a year

Just seen a piece that appeared in the Observer this weekend, "The price of dubious advice - £100bn a year".

I'm once again incensed by the reporting of our industry as one built on false promises and deception. Take a read of the article and do post your thoughts on the following forum thread which I've created to allow us to discuss and rubbish this. For what it's worth, here's the reply I've sent to Simon at the Observer - though not holding my breath to see them publish it...

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Simon

Congratulations on an interesting piece in the Observer this weekend. However consultant-bashing articles do tend to miss one key argument when pointing the finger of blame at consulting firms – and you have overlooked it too. The trade body (MCA) figures show that 66% of each consulting firm’s cost base is the cost of its staff. So allowing for some profit margin, it would still cost Britain plc at least 50% of the current spend on consulting services to just kill off the consulting industry and employ these people in the corporate and public sectors instead.

More often than not, cost over-runs and project failures result from senior management bringing in consultants on a flawed brief. The outcomes are not properly defined; key milestones not established (or constantly revised as the brief is allowed to evolve mid-way through a project); internal resources not dedicated to the project such that the consultants’ meters are ticking but the required access to client staff is being denied. All these management failings would be exacerbated considerably if the pain of a significant bill and ongoing public scrutiny were not ever-present to concentrate the mind.

The current NHS IT investments are a case in point. Richard Granger was able to negotiate with consulting firms a series of risk-reward contracts that saw the firms face severe financial penalties if key milestones and objectives were not met. These financial penalties have now been triggered and at least some of the spend on this ambitious project has now been recouped. Are we really to believe that thousands of extra employees hired by the NHS could have achieved a more favourable outcome than that achieved by the consulting firms? That if employed by the NHS these consultants would suddenly have developed project management skills and capabilities that they were lacking from years spent working in the private sector?

No – the project would have had none of the public scrutiny and been able to recoup not a penny of the costs incurred if the consultancy route had been avoided. The consultants just make a convenient scapegoat and the headline figures of monies spent are always portrayed as an expense that would otherwise not have been incurred.

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Interested to read your thoughts and hope this turns into an interesting forum thread

Tony Restell
Top-Consultant.com

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Market collapse? ... or business as usual?

There seem to be really mixed messages out there at present - lots of firms seem to be thriving and recruiting really aggressively. But then can consulting really be escaping any fall-out from the credit crunch and the barrage of doomsday headlines we've been seeing?

So I thought I'd turn to you our readers for the definitive view. Let me know your thoughts on the following 3 questions and the results of the poll will appear on screen when you hit submit. Hopefully we can get a couple of hundred responses this month and get a really good picture of what the UK consulting market is doing...

Take part in 1 minute survey

P.S. feel free to post replies to this blog post to share anecdotal evidence as well - either than the market is collapsing or that it's very much business as usual at your firm...

Thanks for participating.

Tony Restell, Top-Consultant.com

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Consulting industry bounces back after talk of recession

This week I was invited to write a piece for the Consulting Special that appeared in the Evening Standard on 19th February. It's my take on the yo-yo fortunes of the consulting industry over the last few months - and the more positive landscape that now lies ahead. Would be interested to hear your thoughts on my take, so do submit your comments below...

Consulting industry bounces back after talk of recession

After several months of uncertainty, consulting firms now expect 2008 to be another vintage growth year for the consulting industry.

The last months could best be described as “nailbiting” for those at the helms of the world’s major consulting firms. The fallout from the global credit crunch had the consulting industry trembling. Week after week of gloomy headlines had produced an environment in which major corporate clients were reluctant to commit to any new initiatives. Did major corporations need to prepare for a slowdown, or embark on new growth initiatives? With the economic climate on a knife edge, CEOs of the world’s biggest businesses were undecided – and to an extent still are.

We’ve witnessed a difficult few months for consulting firms precisely because there’s nothing worse for them than a period of paralysis. In a booming market there are growth strategies and M&A opportunities to advise on. When businesses are cutting back, consultancies will be right there to help clients decide where to wield the axe. In either market there is business to be won. It’s the grey area in the middle that consultancies fear. With uncertainty about the economic outlook comes a hesitation to sign off new engagements. So after several years of double-digit revenue growth, the leaders of the world’s major consulting brands were staring at a possible consulting recession - if the world’s stock markets didn’t settle and market sentiments show signs of improving.

The problem these consulting leaders face is that their sector is more susceptible than most to periods of economic uncertainty. Within a six month period, the industry can be turned on its head. Firms that were so busy they were turning away business can find work drying up as paralysis prevents new engagements from being signed off. With engagements lasting an average of six months, consultancies face a collapse in their revenues if there are just a few months of economic uncertainty As we entered 2008, this was exactly the situation that consultancies were facing. Lots of new assignments were being discussed with clients, but few deals were actually being closed. The industry was just months away from having to implement cutbacks and redundancies – and with staff costs accounting for 66% of a typical firm’s cost base, redundancy programs tend to be far-reaching once Partners decide they are necessary.

Fortunately a corner has now been turned and the consulting industry is bouncing back. Whilst a few firms are still struggling, most are now reporting that clients are signing off on new projects – and skills shortages rather than a lack of new business look like being Partners’ major headache for the remainder of the year. A combination of interest rate cuts and improved market sentiments have ensured that business leaders cannot sit on growth initiatives indefinitely. Projects are being kicked off again and another bumper year is now being anticipated by consulting Partners. Everyone associated with the sector can breathe a collective sigh of relief.

The impact of all this uncertainty on recruitment has been pronounced. Industry website Top-Consultant.com reports that 22% of consulting employers have delayed the start of their 2008 recruitment drives as a result of the global credit crunch and resulting market uncertainties. January, usually a bumper month for candidates wanting to find a new consulting job, has been somewhat subdued. “Interview cycles have been prolonged by employers and offer letters have taken longer to get out to candidates” confirms Bryan Hickson, a Director at Top-Consultant. “Everyone has been anxious to avoid a situation where new hires were being brought on board just as the market might have been turning. As a result recruitment campaigns were scaled back and those candidates already in the recruitment process found themselves being stalled as much as possible.”

Now all that is changing and the volume of recruitment advertising is finally catching up with the improved market sentiments. A staggering 75% of consulting employers report they are looking to hire staff this year at least as fast as they did in 2007 – and 2007 itself was considered to be an exceptionally buoyant recruitment year. Yet having had recruitment more or less on hold in January, many firms now have some very sizeable hiring targets to hit and only 10 months of the year left to hit them. “We can expect to see a lot of inter-firm poaching of staff and a willingness to bring in talent from outside the consulting industry as the year unfolds” predicts Hickson. Rosier times, it would seem, lie ahead. Unless that is a severe recession bites, in which case a totally different type of cost-cutting consultants can expect to be in demand.

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Social Networks and Recruitment - What's on MyFace?

Many Top-Consultant readers will already know the name Don Leslie. One of the founder-directors of Management Consultancy recruitment specialists BLT, Don is one of our industry's best-known recruiters. This week's blog entry is the first in a series of guest contributions from Don - who also blogs about Management Consultancy and recruitment on the BLT Blog, http://www.bltog.co.uk/

What’s on MyFace?

As well as using social networking sites such as Friends Reunited, MySpace and FaceBook to engage and recruit staff (as Ernst & Young are doing), employers are increasingly using these sites to carry out background checks. Although I haven’t heard of any consulting firms doing so, I’m sure they are. According to the Times, a survey of 600 British companies revealed that one in five had logged on to Facebook and other networking websites to vet potential employees. As Steve Bailey from BackgroundChecking.com noted in a recent article:

"We are increasingly asked to undertake media searches and Internet searches as part of our employee screening services and this looks to become a standard element in the future. The findings of these searches can provide valuable insight into personality and current and past events involving a particular candidate who has consented to background checks."

It seems that - finally – members of these social networking sites are realising what damage they might be doing to their career prospects through ‘inappropriate’ postings. Much has been made of the case of the Oxford undergraduate Alex Hill who was disciplined after the university accessed incriminating pictures on Facebook. Hill complained that "I don't know how this happened, especially as my privacy settings were such that only my friends and students in my networks could view my photos." The trouble of course is that it's not just about what you post. It's what others post about you. Here are two close calls I’ve heard about recently…

A friend – let’s call him James – was photographed on a beach. With his trousers down. And a firework between his buttocks. The sequence showed… well, it ended with a burnt bum. You can imagine the rest.

Another, a friend of a friend – let’s call her Alison – was mentioned in connection with some teenage shoplifting adventures.

Both are professionals in their late 30s/early 40s. The incidents were from years back. And – here’s the problem – they were posted on other people’s profiles. Now what would the outcome be if an employer or potential employer were carrying out a bit of due diligence?

Professional networking sites such as Linkedin.com and Xing.com are all very well. But social networking sites… I’m not so sure. Be careful. There’s more to them than you might think - undertaking due diligence on your own name might be a good start..

All views expressed in this article are those of Don Leslie and do not necessarily reflect the views of Top-Consultant.com

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Deloitte win 2nd "Consultants Challenge"

The Young MCA this week attracted 12 teams comprising 120 consultants to compete in the 2nd "Consultants Challenge" - a fun inter-firm competition in aid of the charity "Depaul Trust"







Top-Consultant.com sponsored the event for the 2nd year running and £1,600 was raised for charity during the night. This year we brought along ten of our team to "strengthen" any other firms who were short of team members on the night. A big thank you from us to all the firms for welcoming us into their teams with open arms (and my apologies to the KPMG team at this point, to whom my only significant contribution was a series of bull's eyes on the rifle range!).

FINAL RESULTS

With Accenture having won last year's event, this year's was keenly contested and the top six teams at the end of the night were:

1st place -- Deloitte (aka "Glitter")
2nd place -- PwC (aka "Police")
3rd place -- Atos Consulting (aka "Bowler Hats")
4th place -- BT Global Consulting (aka "Blues Brothers")
5th place -- Turner & Townsend (aka "Straw Hats")
6th place -- PA Consulting (aka "Vikings")

* aka names signifying the style of hat the teams had to wear throughout the competition!

A fun night was had by all and our thanks go to Natalia and the rest of the team at the MCA for organising such a great event.

PHOTO GALLERY

Deloitte celebrate winning the trophy, flanked by honorary Top-Consultant team member Sacha Jackson

The KPMG team successfully identify 6 mystery cities, leading me to realise that gap years have moved on a fair bit since my days in the early 90s!

Tony Restell, Top-Consultant.com

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Get your copy: Consulting supplement in today's Times newspaper

We've got a major consulting supplement appearing in today's Times newspaper. Looks like a good read for anyone wanting an update on trends and challenges in our industry.

You can get a free PDF of the supplement by clicking here

Happy reading!

Tony Restell
Top-Consultant.com

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Consultants in the dock again

So the Public Accounts Committee has found that of the £2bn + of public money being invested in the services of the consulting industry, around £500 million a year is being needlessly spent. If this is really the case, it seems staggering to me that consulting firms feel the full force of the resulting outcry. Surely if government mandarins squander 1/4 of all tax revenues entrusted to them, it is they that should be in the dock. If they'd spent this money jetting public sector workers around the world to watch every Formula 1 race in the calendar, it would be government rather than Formula 1 bosses in the dock.

Yet this is the peculiar way in which the media report on anything to do with the consulting industry. Conveniently overlooking the fact that these public sector contracts are not hugely lucrative (witness the low profit margins of public sector practices) and can be very risky (think back to the NHS NPfIT programme for an example of consulting firms getting burnt on public sector assignments). Instead we are greeted with headlines like the following and the blame is effortlessly shifted away from those who are truly culpable:

Anger as government pays £63 a second to consultants (The Scotsman)
Labour blows £2 billion-a-year on army of Whitehall advisers (Evening Standard)

Now of course there are examples of consulting projects that have failed to deliver - and a whole raft of reasons for such failures. But to suggest that the majority of this spend has yielded no return to the taxpayer is just farcical.

We are, it seems, doomed to a perception with the public that's just marginally above that of an estate agent or used car salesperson...

Tony Restell

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Last week was our annual recruiters' event in London, where we presented the latest recruitment trends to a packed house of management consultancy recruiters. The various findings (bonuses, pay rises, retention rates, candidate acquisition channels, etc.) will be reported in our newsletter over the coming month. But for now - for all those thinking of looking for a new career in consulting - I wanted to share with you just what a buoyant market this now is!

Based on data submitted by all the top consulting firms, we were able to calculate that to achieve revenue growth targets for the year, firms would need to hire the equivalent of 24% of their existing headcount over the coming 12 months. That's a phenomenal level of recruitment activity - and bodes well for anyone who's job-hunting in the next months.















As the chart shows, 18% revenue growth is expected in 2007 - a repeat of the growth seen in 2006. 7% of this revenue growth could come from an inflation of fee rates, but the rest needs to come from billing more days of consulting. With the top firms acknowledging they have no spare capacity at present, the rest of this growth (11%) has to come from bringing in new hires. Add to this the expected 13% staff churn rate for 2007 (up from 10.3% in the last year) and you have the 24% growth rate confirmed.

Exciting times for all you consulting candidates!

;-)

Tony

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